Too many of us know the pain of phone companies. Odds are you have had an issue with your bill or service at some point. It turns out that there has been a lot of problems as of late, as complaints against telecom service have increased by 73% since this period last year.
The Commission for Complaints for Telecom-television Services (CCTS) reports that they have received 6,849 complaints in the period between August 2017 and January 2018.
The most common complaint amongst Canadians is attributed to non-disclosure and misleading information about the terms of contracts. The next most frequent complaint involved incorrect charges to phone bills.
A piece to the rise in complaints is due to the fact that the CCTS began taking complaints regarding television services in September 2017 which accounts for an additional 846 complaints.
A staggering 33% of the complaints were made against Bell Canada. In fact, Canada’s three largest wireless providers have received the most amount of complaints, which makes sense. However, anyone who has had issues with Bell in the past knows exactly why they received three-times the complaints as any other company.
Although complaints are on the rise, the CCTS says that they had successfully resolved over 90% of the issues during the period, with 88% addressed in the first 30 days of being accepted.